How Do I Delete Bad Reviews on Facebook
Article
Removing Negative Facebook Reviews For Your Business
Updated Guide for 2022
Mia Jensen | Jan 15, 2022
Facebook reviews can significantly bear on your company's online reputation and image, for better or worse.
Statistics reveal that as much as 90% of consumers consult reviews earlier visiting a business, and 84% of people consider online reviews to exist as reliable as a personal recommendation.
Positive reviews tin become a long way in winning potential customers over to your brand and growing your social media presence.
Unfortunately, at that place comes a time when every business owner too has to deal with a bad Facebook review or 2. Sometimes, these are fake reviews that aim to taint your visitor's name.
However, if a negative Facebook review is legitimate, then the situation must exist handled tactfully.
In this article, we'll take a look at how to handle different types of bad reviews - both real and fake.
What are Facebook Reviews?
Facebook reviews are a form of customer feedback that consumers leave on your Facebook business concern page. Potential customers often consult Facebook reviews before purchasing your products or using your services.
There are times when business organization owners have to remove Facebook reviews to protect the company'south prototype. This may exist necessary when your business concern' Facebook page receives spam posts, unfair reviews, hate speech, or false reviews that aren't from real customers.
Can you lot delete a bad review on Facebook?
The short respond: yeah.
But, in guild to become a fake negative review deleted off your business organisation folio, you volition take to accept the following steps to let Facebook know to take down the review.
Merely Facebook'due south squad can remove the reviews, and you lot can alert them by flagging the reviews.
How can I delete a review on Facebook?
Pace one: Annotate on the review
On Facebook, page owners cannot remove individual reviews themselves. Still, users can flag a review to notify Facebook'southward team to remove the reviews. But, users can only flag a review if it has at to the lowest degree one annotate on information technology.
Commenting on negative reviews is catchy - the situation needs to be handled with corking care. Even if a review is fake, the comment should express an attempt to resolve the problem.
When your legitimate customers read the review, they will know that your company made an effort to fix the issue.
Stride 2: Flag the review
To flag a review, navigate to the meridian-correct of the post and select the arrow pointing downwardly.
Press 'Report post', and continue to explain why you are flagging the review.
Stride 3: Wait for Facebook's team to remove the review
This may take a while, as their team has to manually appraise the report.
If the team finds that the review is in violation of Facebook's Customs Standards, they will remove it and no record of the review volition remain.
Can a review be removed?
While users tin't delete individual Facebook reviews, there is an extreme option bachelor; removing all of the reviews entirely.
This won't permanently delete the reviews, but visitors can no longer view them. Deleting your business organization page'south reviews too means that customers can no longer exit feedback, good or bad unless the reviews are restored.
Hither'south how to collectively delete your Facebook reviews:
- Visit your concern page and make sure that you're logged in as a page admin.
- At the page's top-right corner, select the 'Settings' button.
- The folio'due south left-hand corner has a carte, from which you demand to select 'Templates and Tabs'.
- Curlicue to the 'Reviews' tab, and select 'Settings'.
- Finally, navigate to 'Prove Reviews' towards the right, and a slider will be visible. Click to disable the reviews, and go on to 'Save' the changes. At present, client reviews and negative feedback will no longer be visible on your Facebook page.
Should you respond to or delete negative reviews?
If managed properly, negative reviews tin can present your business organisation in a positive lite and build confidence in your brand.
Potential customers may be cautious about purchasing from stores that showcase just positive business reviews on their Facebook folio, as this makes a brand seem less authentic. Thus, sometimes information technology'due south in your company's favor to keep negative reviews around if the matter has been resolved.
Nevertheless, if your concern is facing unfair negative comments, and so removing them might be necessary. If your legitimate customers have left a couple of bad reviews, then it's important to respond positively as part of customer service.
A good response to negative feedback should address the problem at manus and offer a solution moving forward. This can modify your customer'due south experience from a negative i to a positive one.
Moreover, information technology shows potential clients that your company cares nigh its customers and is serious about resolving problems.
There are many instances where deleting a review might be wise, and even necessary. Sometimes, users corruption the reviews feature to leave false negative reviews on your Facebook business folio. You can decide if a review is fake by checking for the user's transaction history, and seeing if the complaint is from a legitimate client or not.
Businesses may too choose to flag reviews considering they are in direct violation of Facebook'southward Customs Standards - e.g the postal service may contain hate speech.
Some reviews fall under the 'spam' category - they may have zip to do with your products or services, and may exist advertisements for other brands and businesses. In this instance, you lot should report the review to have it deleted.
Examples of Responding to Facebook Reviews
Here are some good examples of businesses responding to Facebook reviews:
Intrepid Travel
Intrepid Travel is the world's largest hazard travel organization for minor groups. In this item situation, the company has responded to a negative review apropos their cancellation policy.
Intrepid Travel responded with an informative, compassionate answer in which they detailed a breakdown of the expenses and gently pointed out how the policy helps support communities that are suffering from COVID-19's economic repercussions.
Wendy's
Wendy's is a popular American fast-food chain that has expanded globally. In this case, a customer has complained almost the efficiency of Wendy's drive-thru service.
The company has responded by first empathizing with the client's concern, and and then proceeded to offer to brand it up to them.
Stella & Dot
Stella & Dot is an accessories company that sells jewelry and lets customers host torso shows. This particular review is an first-class case of how a positive response and proper care can turn a negative review around in your brand's favor.
Initially, the client expressed dissatisfaction concerning Stella & Dot'south product.
The company responded with an apology and proceeded to accost the trouble and offered a solution.
Afterwards the affair was resolved, the client edited their review, changing it from a negative one to positive feedback.
Manage Facebook Reviews with DemandHub
If you lot're looking to heave your Facebook folio, the best identify to start is with online reviews of your business. Build trust with your futurity customers through the power of word of mouth — online.
At DemandHub, our mission is to assistance local businesses grow by making it easier to communicate with customers. With modern messaging engineering, your local business organisation can text review invitations to your customers, enabling them to post a review with but a few clicks in under xxx seconds.
Request a demo of DemandHub to see how nosotros tin can aid grow your local business with our messaging tools to assistance you attract, engage, and retain more customers.
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Source: https://www.demandhub.co/articles/how-to-delete-and-manage-facebook-reviews/
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